Privacy Policy

Last updated: 24 May 2026

Balancez U The Body Workshop ("we", "us", "our") is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This policy explains what information we collect, how we use it, and your rights.

1. Who We Are

Balancez U The Body Workshop operates two outlets in Singapore:

• Yishun Central — 925 Yishun Central 1, #01-219, Singapore 760925
• Kampung Admiralty — 676B Woodlands Drive 71, #01-16, Singapore 730676

Contact: balancezu@hotmail.com

2. What We Collect

We may collect the following personal data when you contact us or make a booking:

• Name
• Phone number or WhatsApp number
• Email address
• Booking preferences and appointment history

We do not collect payment card details directly. Payments are handled in person via cash, NETS, PayNow, or GrabPay.

3. How We Use Your Data

We use your personal data only to:

• Confirm and manage your appointments
• Respond to enquiries sent via WhatsApp, email, or social media
• Send relevant updates or promotions (only if you have consented)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. WhatsApp Communications

When you message us via WhatsApp, your message is subject to WhatsApp's own Privacy Policy. We use WhatsApp solely to respond to booking requests and enquiries.

5. Cookies & Analytics

Our website does not currently use cookies or third-party analytics tracking. If this changes in the future, this policy will be updated accordingly.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described above, or as required by law. Appointment records are kept for up to 2 years.

7. Your Rights

Under the PDPA, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent for us to contact you with promotions at any time

To exercise any of these rights, contact us at balancezu@hotmail.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at www.balancezu.com/privacy.html.

If you have any questions about how we handle your personal data, please email us at balancezu@hotmail.com.